FAQ
When will my order ship?
All of our items are custom made to order, which means we create them after you place your order rather than keeping finished products ready to ship. This allows us to offer a wide variety of designs and personalize items for specific floors, units, and specialties across more than 75 healthcare organizations, along with schools, police and fire departments, and more. Once your order is placed, we order the blank apparel and supplies needed, then produce and package your items. These extra steps take time, but they allow us to offer more options tailored to your team and community. Please allow the production time listed on your product page before your order ships.
Why isn’t my order shipping all at once?
We offer a wide variety of products for first responders, healthcare workers, educators, and anyone who loves our designs! To make that variety possible, we work with multiple production partners and fulfillment locations that specialize in different items. If your order includes products made at different locations, they may ship separately and arrive at different times. You’ll receive tracking information for each shipment as it heads your way.
Returns
Visit our Returns & Exchanges page.
Custom Orders & Artwork
Q: I have an idea for art but nothing on paper, can DWDS create artwork for me?
A: We have a full-time graphic artist on staff to design logos and artwork to your specifications. We can create logos from scratch, help with the perfect font etc.
Q: What file formats do you accept?
A: We accept a wide variety of digital and non-digital formats. We prefer digital, print-ready formats like vectorized PDFs, AI Files, and EPS files. If we receive a low-resolution JPEG or other similar format, there may be additional charges for having the artwork re-created for print use.
Other FAQ's
Q: Can you print me a shirt with the Red Sox logo? How about the Nike Swoosh?
A: NO, we cannot print ANY trademarked or copyrighted logos, marks or designs of any team, company or organization unless you have been granted express permission to use their images/logos/marks in your job. Please do not ask us to print anything of this nature.
Q:Can you print a few samples just for me to see, or so I can drum-up interest for future orders with them?
A: We can at times offer a one-off sample if they are part of the approval process of a larger order that has already been placed and agreed to.
Q: How do I know my shirts are going to come out like I want?
A: What you see in your artwork is what your going to get, we send all of our customers proofs of their artwork which must be approve. We use the highest quality ink on the market and have a variety of t-shirt styles for you to choose from. Our staff has decades of experience in this business and we print a lot of t-shirts. We take pride in our work and want to leave every customer satisfied.
Q: How long will it take to get my t-shirts printed?
A: Please allow up to 10 business days for production before shipping, unless a different timeframe is listed on the product page. For custom orders requiring artwork approval, production begins after the proof is approved. For group orders, production begins after the ordering window closes. Delivery time is additional, and express or upgraded shipping does not speed up production.
Q: How and where do I get my shirts? A: We offer pickup at our Dorchester Location free of charge. We can also ship the items to anywhere in the US, via UPS. We service the Boston area and around New England. We have also shipped to every state in the country as well.